Shipping Policy

Thank you for shopping at AUST POST VAPE, accessible via austpostvape.com. We are committed to processing and delivering your orders as quickly and securely as possible.

Because we sell age-restricted products, our shipping procedures involve strict compliance checks. Please review our shipping terms below before placing an order.

1. Mandatory Adult Signature & Age Verification

Due to legal regulations surrounding vaping products, all shipments require an adult signature upon delivery.

• Parcels cannot be left unattended on porches, in mailboxes, or via “Safe Drop” requests.
• If you are not present at the time of delivery, the courier will leave a card, and your package will be held at your local post office or depot for secure collection.
• You must present a valid government-issued photo ID showing you are of legal age to claim your package.

2. Processing Times

• All orders are processed within , 1–2 business days
• Orders are not processed, shipped, or delivered on weekends or public holidays.
• If we experience a high volume of orders, shipments may be delayed by a few days. If there is a significant delay in the shipment of your order, we will contact you immediately via email at info@austpostvape.com.

3. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed clearly at checkout.

Shipping Method	Estimated Delivery Time	Shipping Cost
Standard Shipping	3–5 business days	$ 28/ Free over $1000
Express Shipping	1–3 business days	$48

Delivery delays can occasionally occur due to courier peak seasons or regional disruptions.

4. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email containing your tracking number(s) once your order has been handed over to the courier. The tracking number will become active within 24 hours, allowing you to monitor your package directly through the carrier’s portal.

5. Customs, Duties, and Regional Restrictions

• Domestic Shipping: Customers are responsible for ensuring that the products ordered comply with their specific state or territory laws regarding vape possession and use.
• International Shipping: AUST POST VAPE complies strictly with cross-border laws. We absolutely do not ship to countries or regions where the importation of vaping goods via international mail is legally prohibited. If an order is placed from a restricted zone, it will be cancelled and refunded immediately.

6. Damages and Lost Packages

AUST POST VAPE is not liable for products damaged or lost during transit if the carrier confirms successful delivery to the correct secure location or depot.

• If you receive your order damaged, please preserve all packaging materials and damaged goods.
• Take clear photos of the damage and contact our support team immediately at info@austpostvape.com so we can assist you in filing a claim with the courier.

7. Incorrect Shipping Information

Please double-check your shipping address at checkout. We cannot modify shipping addresses once a package has left our facility. If a parcel is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the return shipping fees and re-delivery costs.

8. Contact Us

If you have any questions about the status of your order or our shipping practices, please reach out to us:

• Email: info@austpostvape.com
• Website: austpostvape.com